MaltaGuru Terms and Conditions

Prevention of abuse and fraud in the use of our services (for example, fraudulent activities, denial-of-service attacks, sending of spam, among others). The legitimate basis shall be legitimate interest.

Ensuring compliance with all obligations set out in applicable regulations, including assisting in the exercise of data subjects' rights as recognised in relevant legislation. If necessary, we will use your information as required to meet our legal obligations. The legitimate basis shall be the fulfilment of a legal obligation.

By registering an account with MaltaGuru, you consent to receive newsletters, marketing materials, promotional messages, and other information we may send. You may opt out at any time by using the unsubscribe link provided in our messages or by contacting us.

If you decide to purchase any product or service through MaltaGuru (“Purchase”), it may be necessary to provide specific payment details including: credit card number, expiration date, billing address, and shipping details. You confirm that: (i) you are authorised to use the selected payment method, and (ii) the information you provide is accurate, complete and up-to-date. MaltaGuru may use third-party payment processors. By submitting your payment information, you authorise us to share it with these third parties under our Privacy Policy. We reserve the right to refuse or cancel an order for reasons including: product availability, errors in price or description, errors in your request, suspected fraud, unauthorised use, or illegal activity.

Any contests, sweepstakes, or promotions (“Promotions”) made available through MaltaGuru may be governed by rules separate from these Terms of Service. If you participate in any Promotion, you must review the applicable rules and our Privacy Policy. In the event of a conflict between these Terms and the Promotion rules, the Promotion rules shall apply.

Certain parts of MaltaGuru are billed on a subscription basis (“Subscription(s)”). Billing is made in advance on a recurring periodic basis (“Billing Cycle”), usually monthly. Subscriptions renew automatically under the same conditions unless cancelled by you or by MaltaGuru. You may cancel your Subscription renewal via your user account or by contacting our support team. A valid payment method is required. By submitting billing information, you authorise MaltaGuru to charge all fees incurred via your account. Should automatic billing fail, we will issue an electronic invoice requesting manual payment.

MaltaGuru may modify Subscription fees at any time. Any fee change will take effect at the end of the ongoing Billing Cycle. You will receive reasonable prior notice to allow you to cancel your Subscription if you do not wish to accept the new fees. Continued use of the service after the fee change implies acceptance of the modified price.

Except where legally required, all paid Subscription fees are non-refundable.

MaltaGuru allows you to post, link, store, share, and otherwise make available text, images, videos, graphics or other materials (“Content”). You are solely responsible for the Content you post, including its legality, accuracy, reliability and appropriateness. By posting Content, you confirm that: (i) the Content is yours or you have permission to use it, (ii) the Content does not infringe privacy rights, copyrights, publicity rights, contract rights or any third-party rights. We may terminate accounts that infringe copyright. You retain all rights to your Content, but grant MaltaGuru a licence to use, modify, display, reproduce and distribute it through the service, and to make it available to other users. Content found on the service belongs to MaltaGuru or third parties with permission; reproduction or commercial use is prohibited without written consent.

How long will we keep your personal data?

While you are a MaltaGuru user and use our services, your data will be kept for the duration of the contractual and commercial relationship with us. When processing is based on consent, data will be kept until you withdraw your consent. In legally established cases, we will process your data until you request deletion, without prejudice to retaining them for the time necessary to comply with legal obligations and statute-of-limitations periods. Suitable security measures will be applied throughout the entire storage period to prevent destruction, loss, alteration, or unauthorised access. Before definitive deletion, your data will be blocked once the purpose has ended, strictly for responding to potential liabilities during legal limitation periods.

MaltaGuru may provide references or access to third-party services we believe may be of interest to you. These services are accessed via links to external websites. The service will be provided directly by those third parties, and MaltaGuru is not responsible for the processing they carry out nor does MaltaGuru transfer any personal data to them. You must review and accept the respective privacy policies of such third-party services before providing any personal data.

Who are your data communicated to?

MaltaGuru only shares or provides your data to third parties to the extent necessary and permitted by current regulations. Your data may be communicated to:

• Other MaltaGuru users when you decide to contact an advertiser; your contact data will be shared with the advertiser associated with the listing.

• External experts or real estate agents when you expressly request help or consultancy. Data transfers always require your prior consent.

• Trusted suppliers and service providers who assist us in operating MaltaGuru. These entities may access personal data strictly for service provision and are bound by confidentiality and data protection agreements. Some suppliers may be located outside the EEA, meaning your data may be subject to international transfer. In such cases, adequate legal safeguards are applied, such as EU Standard Contractual Clauses ensuring an equivalent level of data protection.

• Public authorities, police forces, courts, tax agencies and regulatory bodies when legally required. Data may be shared to comply with legal obligations or respond to legal claims against MaltaGuru.

What are your rights when you provide your data?

• You have the right to request confirmation of whether MaltaGuru is processing your personal data.

• You may access your personal data and request rectification of inaccurate information or deletion of your data when no longer necessary for the purposes collected.

• You may request restriction of processing in certain circumstances, in which case data will be retained solely for exercising or defending legal claims.

• You may object to the processing of your data for reasons related to your situation. MaltaGuru will stop processing unless compelling legitimate grounds prevail or processing is required for legal claims.

• You may exercise your right to data portability.

• You may withdraw consent at any time without affecting prior lawful processing.

To exercise your rights, contact us at the email provided in section 1 or via links in our emails, or through your account profile. You may also write to our postal address: Triq il Hawha, Blossoms 24 B, San Gwann, Malta, SGN2381, indicating “Data Protection”.

Exercising these rights is free unless requests are unfounded or excessive, in which case a reasonable fee may be charged.

For data you have shared with advertisers, rights must be exercised directly with the advertiser.

MaltaGuru uses cookies and similar technologies on both its Website and mobile app. For full details on the types of cookies used, their purpose and management options, please consult our Cookies Policy.

To conduct remarketing and behavioural tracking, MaltaGuru uses tools provided by third-party service providers such as:

• Facebook Custom Audiences – Allows targeted advertisements to MaltaGuru users on Facebook who match specific audience criteria. Users may opt out via Facebook settings.

• Google Analytics – Tracks and reports website traffic and behavioural data, which may be used to personalise ads across Google’s network.

• Additional analytics and advertising tools may be used to measure performance, prevent fraud, and improve platform functionality.

Users are encouraged to review the respective privacy policies of each provider for full details.

We may use third-party service providers to display advertisements that help support and maintain our Service.

Google AdSense DoubleClick Cookie:
Google, as a third-party vendor, uses cookies to serve ads on our Service. The DoubleClick cookie enables Google and its partners to display ads to users based on their visits to our Service and other websites across the Internet.
You may opt out of the DoubleClick cookie for interest-based advertising by visiting:
http://www.google.com/ads/preferences/

Bing Ads:
Bing Ads is an advertising service provided by Microsoft Inc. You can opt out of Bing Ads personalised ads by following the instructions at:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Their Privacy Policy is available at:
https://privacy.microsoft.com/en-us/PrivacyStatement

MaltaGuru uses remarketing services to advertise on third-party websites after you have visited our Service. We and our vendors use cookies to inform, optimise and serve ads based on your previous visits.

Google Ads (AdWords):
You can opt out of Google Analytics for Display Advertising and customise Display Network ads at:
http://www.google.com/settings/ads
You may also install the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout
More information on Google's privacy practices:
https://policies.google.com/privacy?hl=en

Bing Ads Remarketing:
You can opt out at:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Privacy Policy:
https://privacy.microsoft.com/en-us/PrivacyStatement

Twitter Remarketing:
You can opt out at:
https://support.twitter.com/articles/20170405
Privacy Policy:
https://twitter.com/privacy

Facebook Remarketing:
Learn more about interest-based advertising:
https://www.facebook.com/help/164968693837950
Opt out here:
https://www.facebook.com/help/568137493302217
Facebook participates in major online advertising self-regulatory frameworks such as:
• Digital Advertising Alliance (USA): http://www.aboutads.info/choices/
• Digital Advertising Alliance of Canada: http://youradchoices.ca/
• European Interactive Digital Advertising Alliance: http://www.youronlinechoices.eu/

Facebook Privacy Policy:
https://www.facebook.com/privacy/explanation

MaltaGuru guarantees that your personal data will be processed confidentially, maintaining the fullest duty of secrecy in accordance with applicable regulations. MaltaGuru periodically reviews and updates the technical and organisational security measures applied to its systems in order to prevent loss, alteration, misuse, unauthorised access, or any other unlawful processing of your personal data.

MaltaGuru reserves the right to amend this Privacy Policy at any time in order to adapt it to legislative changes or updates. All modifications will be published on both the Website and the mobile app. Users are encouraged to review this Policy regularly to stay informed about how their data is processed and protected.